Privacy Policy

This privacy notice for GenLoyal LLC ("Company", "we", "us" or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website www.genloyal.com or any website of ours that links to this privacy notice.
• Engage with us in other related ways, including any sales, marketing or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at legal@genloyal.com

Table of Contents

1. What information do we collect?
2. How do we process your information?
3. What legal bases do we rely on to process your personal information?
4. When and with whom do we share your personal information?
5. Do we use cookies and other tracking technologies?
6. How do we handle your social logins?
7. How long do we keep your information?
8. How do we keep your information safe?
9. Do we collect information from minors?
10. What are your privacy rights?
11. Controls for do not track
12. Do California residents have specific privacy rights?
13. Do Mexican residents have specific privacy rights?
14. Do we make updates to this notice?
15. How can you contact us about this notice?
16. How can you review, update, or delete the data we collect from you?

What information do we collect?

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Contact or authentication data

Sensitive Information. We do not process sensitive information.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "How do we handle your social logins" below.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use Services and which we record in log files.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.

How do we process your information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To fulfill and manage your orders.
• To request feedback.
• To post testimonials.
• To protect our Services.
• To identify usage trends.
• To comply with our legal obligations.

What legal bases do we rely on to process your personal information?

In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, like with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill our legitimate business interests.

We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.

When and with whom do we share your personal information?

In short: We may share information in specific situations described in this section and/or with third-parties.

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisitions of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.

Do we use cookies and other tracking technologies?

In short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

How do we handle your social logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. Our Services offer you the ability to register and log in using your third-party social media account details. The profile information we receive may vary depending on the social media provider concerned, but often include your name, email address, friends list, and profile picture. We will use information we receive only for the purposes that are described in this privacy notice.

How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years or that you are the parent or guardian of such minor and consent to such minor dependent's use of the Services.

What are your privacy rights?

In short: In some regions, such as Canada, United States and Mexico, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions, you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information (ii) to request rectification or erasure (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided below.

Controls for Do Not Track

Most web browsers and some mobile operating systems and mobile applications include a Do Not Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

Do California residents have specific privacy rights?

In short: Yes, if you are a resident in California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes. GenLoyal LLC has not sold or shared any personal information to third-parties for a business or commercial purpose in the preceding twelve (12) months.

Do Mexican residents have specific privacy rights?

In short: Yes, if you are a resident in Mexico, you are granted rights to access, rectify, cancel or oppose (the "ARCO Rights") regarding access and treatment to your personal information.

You have the right at all times to access, rectify, cancel or oppose the treatment we give to your personal data, as well as to revoke the consent given for the treatment of the same, which you may exercise through the Special Unit for the Protection of Personal Data of GenLoyal LLC. For any doubt or clarification, as well as for the exercise of your ARCO Rights, please contact us at legal@genloyal.com

Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at legal@genloyal.com or contact us by post at:

GenLoyal LLC
651 N Broad St, Suite 201
Middletown, DE, 19709, USA

How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information or delete it. To request to review, update, or delete your personal information please email us at legal@genloyal.com